Category Archives: Prison Communication

Securus Technologies: the Ultimate Criminal Justice Solution Provider

Securus Technology is a company that provides civil and criminal justice technology solutions for investigation, public safety, corrections and monitoring services that use technology to solve and prevent crime. These crimes include the crimes committed by inmates against their fellow prisoners. Securus received comments in letters and emails from prison and jail officials across the United States.

 

These officials are responsible for making the environment safer and better by preventing and solving crimes. However, the specific references were withheld to protect the individual officials. On a weekly basis, Securus develops new features or service that aids in law enforcement and crime prevention. Thousands of people have written emails and letters requesting to know what the company builds, and how their products help the society and its various players.

 

Feedback from Customers Who Have Been Using This Technology

 

Some customers were thankful that the technology was used for phone calls to catch a corrupt staff member and this evidence lead to the arrest of the person. Phone calls were closely monitored regarding inmate drug selling, and alcohol use, threats, access to cellular devices, suspicious conversation on funds being transferred. There was also an incident involving gunshots being fired and a civilian even admitted to having sold prescription medicine at a discount. Another correctional facility called to thank Securus for their commitment and reliability in the provision of technology solutions that have progressively helped the facility improve public safety. Securus has also improved customers’ proactive measures in keeping tabs on potential threats to the security of the facility or the community.

 

Securus Technologies, Inc.

 

Securus Technologies is a Dallas-based company and serves approximately 1.2 million inmates and over 3,450 safety and correction agencies across North America. This company is focused on connecting and serving customers by providing public information, investigation, and inmate self-service in a bid to make the world a safer place to dwell in. Securus Technologies uses technology to help in crime solving and prevention.

Securus Challenges GTL To An Assessment Test

Securus Technologies, an authority in criminal and civil justice technology options for investigation, monitoring, corrections, and public safety, recently announced that it was challenging its arch rival in the industry, GTL, to allow a neutral technology judge decide who had the biggest and best product collection, and the most state of the art telephone calling facility.

Why Securus and GTL Products Should Be Compared

According to the Chief Executive Officer of Securus Technologies, Richard A. Smith, GTL claims that their customer services and technology can compete with that of Securus. Due to this assertion, the CEO of the security technology company wants a judge to access both products, both customer service designs, and both calling facilities. The CEO further claims that the comparison is not fair considering that in the past 4 years, Securus has invested more than $700 million into the business in different ways including buying companies, product development, and the development of a sophisticated technology and customer service centre.

 

A Brief Comparison of Securus and GTL Platforms

Richard’s comparison of the two platforms was as follows:

  • Securus has a bigger product set for correctional facilities
  • Securus has a call center staffed by local employees- GTL outsources its customer service staff. Furthermore, the call answer performance at Securus is 600% better compared with that of GTL.
  • Securus has its own trained technicians whereas GTL contracts a majority of the technical tasks to non-employees
  • Securus has a large VOIP (Voice Over Internet Protocol) corrections calling facility whereas GTL relies on older calling platforms.
  • Former GTL clients who have ever since moved to Securus claim that the latter’s technology and customer experience is, by far, much better than what is available at GTL.