Securus Challenges GTL To An Assessment Test

Securus Technologies, an authority in criminal and civil justice technology options for investigation, monitoring, corrections, and public safety, recently announced that it was challenging its arch rival in the industry, GTL, to allow a neutral technology judge decide who had the biggest and best product collection, and the most state of the art telephone calling facility. Securus also wanted a judge to determine who among them had the most expense and capital efficient platform, and high quality customer service.


Why Securus and GTL Products Should Be Compared

According to the Chief Executive Officer of Securus Technologies, Richard A. Smith, GTL claims that their customer services and technology can compete with that of Securus. Due to this assertion, the CEO of the security technology company wants a judge to access both products, both customer service designs, and both calling facilities. The CEO further claims that the comparison is not fair considering that in the past 4 years, Securus has invested more than $700 million into the business in different ways including buying companies, product development, and the development of a sophisticated technology and customer service centre. He claims that GTL’s investment is just a fraction of what Securus has invested over the years.


A Brief Comparison of Securus and GTL Platforms

Richard’s comparison of the two platforms was as follows:

  • Securus has a bigger product set for correctional facilities
  • Securus has a call center staffed by local employees- GTL outsources its customer service staff. Furthermore, the call answer performance at Securus is 600% better compared with that of GTL.
  • Securus has its own trained technicians whereas GTL contracts a majority of the technical tasks to non-employees
  • Securus has a large VOIP (Voice Over Internet Protocol) corrections calling facility whereas GTL relies on older calling platforms.
  • Former GTL clients who have ever since moved to Securus claim that the latter’s technology and customer experience is, by far, much better than what is available at GTL.



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